As artificial intelligence (AI) becomes an increasingly common outlet for emotional support, mental health experts in Hong Kong are warning against over-reliance on virtual interactions amid a deepening mental health crisis.
Recent findings from The Mental Health Association of Hong Kong reveal that the city’s mental health has reached a critical “red light” level. Average depression and anxiety scores rose to 7.27 and 5.9, respectively, in 2024, the highest recorded since 2012. The data also shows that Gen Z, particularly those aged 18 to 24, are the most affected, with excessive electronic device usage strongly linked to emotional distress.
Despite growing awareness, 55 per cent of respondents remain reluctant to seek professional help. Notably, AI assistants have emerged as the sixth most popular option for emotional support, reflecting a shift toward digital coping mechanisms due to their accessibility and anonymity.
In response, Seed Medical has launched new Specialist Psychiatric Services aimed at providing comprehensive, person-centred care across age groups. The services cover a wide spectrum of conditions, including Attention Deficit Hyperactivity Disorder (ADHD), Autism Spectrum Disorder (ASD), anxiety, depression, and cognitive decline.
Mental health professionals caution that while AI can offer immediate and low-barrier interaction, it cannot replace human connection. Wong Man Shun, Deputy Executive Director of the association, emphasised that AI-driven responses lack the depth and contextual understanding required for effective mental health support. Overdependence on such tools may delay timely intervention, potentially missing the critical “golden window” for treatment.
Seed Medical’s initiative focuses on early diagnosis, personalised care, and holistic support for children, adults, and the elderly. Experts stress that while AI can complement mental health care, sustained emotional distress requires professional evaluation and real human engagement.
As digital tools reshape how individuals seek help, the need for balanced, human-centred approaches to mental health remains more vital than ever.
