Infosys, an Indian technology services provider, has launched a new platform designed to accelerate enterprise IT service delivery, leveraging the power of artificial intelligence alongside existing investments in infrastructure.

The Bengaluru-based company announced Infosys Topaz Fabric on Tuesday—a layered, composable data infrastructure with models, agents, workflows, and AI applications to unify IT service delivery across organizational landscapes.

As the company explained, the platform aims to simplify enterprise access to services through integrated and modular offerings while building on existing IT investments and avoiding vendor dependencies.

Enterprise services delivered through Topaz Fabric include IT operations, transformation services, quality engineering, and cybersecurity. The system contains more than 50 purpose-built agents for IT operations, offering out-of-the-box integration across nine enterprise platforms.
Infosys engineers, along with enterprise business teams, contextualize Topaz Fabric into specific organizational landscapes with the goal of delivering IT services faster and more accurately.
The services use AI agents with human oversight. The agents perform end-to-end workflows, with partial or complete automation of tasks while enhancing human performance. For example, an AI HR agent could process employee travel requests through chat or email, then draft corresponding travel request forms.

Human workers supervise, train, and continually contextualize the AI agents to ensure accuracy, governance, and ethical alignment, it said.

"Infosys Topaz Fabric brings to our clients the resilience that comes from combining the transformative powers of AI with human creativity to supercharge service delivery across the enterprise landscape, whilst building on their existing investments," said Satish H.C., Infosys chief delivery officer.

This approach lets them reimagine their services stack to become the powerful engine that can accelerate to meet the pace of business and deliver for them the competitive advantage they need.
Laxmi Srinivas Samayamantri, vice president of global engineering, data, and architecture at Nu Skin, said, "We are working with Infosys to enhance the beauty and wellness commerce IT operations through the power of Agentic AI. Further, we are extending this experience using Infosys Topaz Fabric by turning on Agent Assist functionality, which we believe will increase automation in application and infrastructure support, improve resilience, and enhance the user experience."

Infosys said Topaz Fabric, powered by collaborations with AI solution providers and AI-native startups from the Infosys partner ecosystem, is positioned to accelerate value realisation from enterprise AI transformation programmes.

This launch reflects intensifying competition amongst Indian IT services companies to add artificial intelligence capabilities into their offerings as traditional services come under pricing pressure and face threats from automation.

Infosys competes with a number of domestic rivals, including Tata Consultancy Services, Wipro, and HCL Technologies, all of which have announced similar AI-enhanced platforms promising to transform IT service delivery while retaining human expertise.

The emphasis on "agentic AI"-systems capable of autonomous action within defined parameters-represents current industry focus on moving beyond simple chatbots toward AI that can complete multi-step tasks with limited human intervention.

It remains debated whether such platforms truly transform IT service delivery, or simply automate routine tasks and require a great deal of human override for complex issues. The experiences among early adopters are varied; some report significant efficiency gains, while the experiences of others are plagued by challenges with integration complexity and accuracy.

The "human in the loop" approach that Infosys emphasizes addresses the growing recognition that fully autonomous AI systems introduce risks around accuracy, security, and compliance that many enterprises find unacceptable for critical operations.

With Topaz Fabric, Infosys positions it as an enhancement of existing investments, rather than a replacement, which appeals to the practical concern of potential customers who are cautious due to expensive platform migration with uncertain returns.

Success for this platform will probably extensively depend on integration with a variety of enterprise systems, the accuracy of AI agents handling diverse scenarios, and whether promised efficiency gains are justified by implementation costs and operational adjustments.

For Infosys, the launch is a strategic investment in differentiating its offerings as clients increasingly expect AI capabilities integrated throughout services rather than being optional add-ons.