Box, the leading Intelligent Content Management (ICM) platform, announced that The Ogaki Kyoritsu Bank, Ltd. (Head Office: Ogaki City, Gifu Prefecture; President: Takaharu Hayashi) has selected Box Enterprise Advanced as an AI-ready content platform for the entire bank and has begun rolling out the platform.
The Ogaki Kyoritsu Bank (OKB) positions AI as a “partner that maximizes the value of people” and is working to improve and enhance its operations. To achieve this goal, the bank is building an environment in which AI can securely use necessary internal information across the organization.
At OKB, the use of structured data organized in a standardized manner, such as data managed by core banking systems, had progressed. However, unstructured data—including procedural guides, rules and regulations, manuals, and various Office documents—was dispersed across departments and systems, creating challenges for cross-organizational use by AI. Through this adoption, the bank will use Box as a “content lake” for unstructured data and centrally manage content across the bank, thereby building a corporate content platform that can be readily used by AI while improving employee productivity. In addition, Box was highly valued for its broad range of security and governance capabilities, including protection against information leakage through granular access controls and content protection features, ransomware protection to ensure the recoverability of content as an information asset, and audit support through the management of logs and audit trails.
Shortening information search and discovery time: By using Box Hubs and Box AI to create an environment where employees can quickly find the information they need, the bank aims to reduce the time spent “searching” and “asking others.”
Reducing time spent responding to inquiries: By consolidating inquiries that can be resolved independently into knowledge on Box and leveraging AI-generated answers, the bank aims to reduce response time for both those asking and answering questions.
Improving review process efficiency: By using Box custom agents, the bank will streamline routine review tasks.
Supporting business operations through cross-functional use of structured and unstructured data via an AI agent platform.
“To use AI as a partner that maximizes the value of people, it is essential to create an environment in which AI can securely and appropriately access the information it needs,” says Tomohiro Kozakai, General Manager of the Digital Management Division, Ogaki Kyoritsu Bank. “By using Box as the content platform for the entire bank, we will centrally manage previously dispersed unstructured data under appropriate access controls and create an environment that enables us to make more effective use of the knowledge accumulated within the bank. Going forward, in addition to using Box AI, we will look toward an AI agent platform that can use structured and unstructured data across the organization to enhance our operations and further increase the value we provide to customers.”
