Netcracker Technology announced that long-standing partner and customer WEHCO Video, Inc., d/b/a Cablelynx Broadband (Cablelynx), has committed to an ongoing engagement based on Netcracker’s AI-enabled e-commerce and customer experience capabilities to help grow its business, reduce call center volume and improve customer satisfaction.

Cablelynx, a community-focused broadband service provider operating across four states, plans to provide its customers with self-care capabilities and increased personalization options to support this business expansion. The addition of a customer self-service portal for both new and existing subscribers will allow Cablelynx to continue modernizing its business operations.

With the AI-enabled e-commerce capabilities of Netcracker Digital Commerce & Monetization, which facilitate unique customer journeys through personalized sales channels, resulting in reduced OpEx, enhanced revenue streams, increased sales and a superior and consistent customer experience, Cablelynx will provide a faster and more convenient shopping and order process across channels.

“As the cable television and broadband industry continues to evolve, it’s critical for us to streamline our ordering and onboarding process to be more competitive in our markets while lowering costs, increasing sales and improving customer experience,” said Greg Argetsinger, President at Cablelynx. “We have enjoyed success over the years using Netcracker’s revenue management solution, and with the integration of e-commerce capabilities, we can achieve the next level of growth across our business.”

“Cablelynx continues to build on its more than 50-year legacy of delivering outstanding customer experiences, and Netcracker is proud to support that commitment as a trusted technology partner,” said Rohit Aggarwal, General Manager at Netcracker. “We value our continued partnership and look forward to helping Cablelynx unlock new opportunities, expand self-service capabilities and deliver even greater value to its subscribers.”