Amazon One Medical launched its Health AI assistant in the One Medical app. The agentic assistant is an AI-forward feature that makes getting health care even simpler, more highly personalised, and more actionable by answering health questions, booking appointments, and managing medications.

Co-developed with One Medical's clinical leadership, the Health AI assistant provides 24/7 personalised health guidance grounded in each patient's unique medical history. And when clinical expertise is needed, the assistant seamlessly connects patients to their care team via messaging or by booking a same-day or next-day appointment.

Available now to Amazon One Medical members in the One Medical app, Health AI helps patients take charge of their health with personalised insights drawn from their complete medical records, lab results, and current medications—all protected with Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security safeguards.

Unlike generic health information tools, Health AI understands your medical context without requiring you to manually upload your personal information from multiple health care providers and services.

It delivers tailored guidance that considers your past health care concerns, test results, vaccinations and current medications. Health AI in the One Medical app can:

Answer general and complex health questions by explaining your lab results, considering your unique health history, and explaining what this information means for you.

Provide 24/7 health guidance on symptoms, conditions, potential treatments, and wellness questions.

Help you choose the right care option based on your specific situation. This includes a virtual visit, an in-person appointment, or urgent care.

Streamline your ongoing care tasks, including helping you book appointments with your One Medical provider or renew medications, which you can choose to fill with Amazon Pharmacy.

“The U.S. health care experience is fragmented, with each provider seeing only parts of your health puzzle,” said Neil Lindsay, senior vice president of Amazon Health Services. “Health AI in the One Medical app brings together all the pieces of your personal health information to give you a more complete picture—helping you understand your health, and supporting you in getting the care you need to get and stay well. Health AI makes getting health care easier and more convenient, so patients can focus on what matters most: their health.”