Genpact, an agentic and advanced technology solutions company, announced Genpact Banking Analyst Suite, an enterprise solution that applies agentic AI to regulated banking operations. Its first module, Genpact Transaction Monitoring Analyst, is now generally available to help banks complete routine anti-money laundering (AML) alert investigations faster and more consistently, and with human oversight and full auditability.

Built on Genpact's experience running financial crime operations for many of the world's leading institutions, including reviews of millions of alerts annually, the solution uses AI agents modeled after how AML investigations are conducted at scale. Genpact Transaction Monitoring Analysts coordinate AI agents to assess customer behavior, analyze transactions, validate profiles, review prior alerts, and recommend next steps. Analysts make the final decisions; the system does not take regulated action without human approval.

Financial institutions face rising alert volumes, increasingly sophisticated financial crime, and intensifying regulatory scrutiny. Compliance teams need to clear high volumes of low-risk alerts quickly and consistently, without weakening the governance and defensibility regulators require. Unlike tools that only score alerts, Genpact Transaction Monitoring Analyst completes the first-level investigation workflow and delivers a decision-ready recommendation with documented rationale and a detailed audit trail for analyst review.

"What sets Genpact Transaction Monitoring Analyst apart is the operating expertise behind the AI," said Satish Acharya, Service Line Leader, Financial Crime & Risk Management, Genpact. "We have run financial crime programs for some of the world's largest financial institutions, and we have built that knowledge into how these AI agents investigate. This solution helps analysts shift time from repetitive alert work to the higher-risk cases where human judgment matters most."